Did you see this story on 60 Minutes story on December 30, 2007? I caught most of it and was delighted at the topic - usability. While the reporter didn’t use the term to describe the problem the core issue is that rapidly changing technology hurts the user most of all.

Steve Kroft reports, “Today, thousands of products and providers allow you to watch TV shows, make phone calls, download music, print color photos, and dictate letters without leaving your desktop, if you have the time, the patience, the aptitude, and the available brain cells to master yet another software protocol. ”

Here’s hoping I can make life a little easier for the folks at my new job.

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